What should I do if I have a death in the family?

If you’ve had an unexpected death in the family and need to claim on your travel insurance, it’s important you contact us as quickly as you can.

If you’re on holiday, it’s important you contact us before you schedule any flights home, to let us know of your situation and to check what your policy will cover you for.

You might be asked to send us proof to help with your claim when you’re back home. This usually means we’ll need to see a copy of the death certificate. We know it’s a sensitive time when you’re dealing with a loss and we’ll do our best to help make this process as simple as possible.

If you would like to talk to us about your claim please call us on: +44 1403 288 123 or submit your claim online.