What is an unforeseen death or illness?

When it comes to making a claim on your travel insurance, it's important to note that the unfortunate incident, illness, or medical condition that led to the loss of a family member should be unexpected.

This means that if the passing of a family member was due to a pre-existing serious medical condition or terminal illness (which was known at the time you purchased your policy), you may not be eligible to make a claim on your travel insurance.

For more information on coverage available, Please see the policy wording (Page 6)