What happens if I have to cancel my trip due to ill health?

If you have recently received advice that you are unfit to travel or need to cancel your trip due to medical reasons or poor health, we might be able to help!

• First and foremost, make sure to reach out to your travel provider and inquire about the possibility of arranging alternative dates.
• If your holiday is no longer able to proceed, you have the option to submit a claim to our claims team for further review.

If you're looking to register a claim, You'll need to check your policy wording for full details on what you’re covered for when cancelling or cutting your holiday short. If your situation is covered you’ll need to register a claim with our claims department. 

Before you contact us, you’ll need to have the following to hand to help you submit your claim:

• Your Validation Certificate so you have your policy number to hand.
• Any documents, like receipts, to support the claim you’re making.
• If you’re claiming for Covid cancellations, you’ll need a copy of the positive test result.
  

To begin the process of opening a claim, Click here

Please note: If your claim isn't an emergency we'll usually be in touch with an update within 10 working days