How do I raise a complaint?

Making yourself heard

We are dedicated to providing you with a high quality service and want to ensure that this is maintained at all times. If you feel that we or another party connected with this policy have not offered a first class service please write and tell us.

Claims

In respect of any questions or concerns about the handling of a claim you should put your question or concern to:

The Managing Director
ERGO Travel Insurance Services Limited
Afon House
Worthing Road
Horsham
West Sussex RH12 1TL
Email: complaints@ergo-travel.co.uk

Customer Services

If your complaint is about the way this policy was sold, you should put your question or concern to:

Customer Services Manager
Avanti Travel Insurance
Britannia House
3-5 Rushmills Business Park
Bedford Road
Northampton
NN4 7YB

Email: complaints@avanti.co.uk
Telephone: 0333 006 3213

We expect that the majority of complaints will be quickly and satisfactorily resolved at this stage, but if you are not satisfied with our final response, you can take the issue further.